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    Shipping and Handling Policy at OxideHookah.com

    Oxide Hookah Shipping & Handling Information:

    Please review the following shipping and handling policies by Oxide Hookah Canada. Below are shipping details on your order within Canada and International final destinations.

    Local Orders (Calgary):

    For local orders you have the option at checkout for Delivery or you may request local pickup by contacting us directly. Minimal local pick-up value must be no less than $50. We are an online store with a warehouse in Calgary, AB, Canada. If You choose to do a local pick-up please contact us ahead of your purchase to schedule time for one of our staff to assist you. Our flat rate for delivery in Calgary is only $11.99. 

    Domestic Orders

    All Orders are shipped within 1-2 business days via CanadaPost in Canada. You have the option at checkout to choose which shipping method you require. All of our shipping rates are automatically courier calculated. Please ensure to write any notes in the comment section at the "Cart Page". We ensure that your package is delivered safely and undamaged. Please ensure your address is correct at checkout to overcome any delays of receiving your order.

    International Orders:

    We ship Hookah products internationally to places like the United States, United Kingdom, Australia, Mexico, Russia, Europe, Asia, Middle East and South America! Below are our international standards and regulations. Our international shipping vendor is CanadaPost and then transferred to your National Postal services upon arrival in your country.. 

    Regulations:

    • Customs fees may be applied based on you countries taxes and laws (Your Country will determine duties if any apply)
    • Oxide Hookah has no control over customs holding your package or charging you extra taxes and fees.
    • You are responsible when placing an order in regards to country laws and regulations. Oxide Hookah will do its best in packaging your merchandise and ensuring it arrives to you safely and undamaged.
    • In a case where you package does arrive damaged, please contact us and we will put in a claim and send you a new package based on the circumstances. Evidence of damaged goods will be requested.