Users of this website are subject to the following terms and conditions, governing all transactions conducted on this online platform.
To make purchases on our website, individuals must be 18 years of age or older. Identity verification may be required upon request, and we reserve the right to request verification before processing and shipping orders to prevent fraudulent activities.
Orders for purchases can only be processed using valid major credit cards (Visa, MasterCard, American Express) and Paypal (Age verification may be requested). International orders for shisha supplies must be paid via Paypal.
All orders are meticulously packaged to ensure their pristine condition upon receipt and are dispatched within 1-2 business days.
While we strive to facilitate smooth and hassle-free deliveries to your location, you are responsible for any duties or customs fees. Our products are generally shipped domestically via Canada Post and redirected to your country's primary postal service. A tracking number will be provided upon request, and transit times vary depending on your local postal service. For alternative shipping providers such as UPS, FedEx, or DHL, please contact us through our "Contact Us" page.
If you are dissatisfied with your order, you may return it within 5 days of receipt at your own expense. A 15% restocking fee will be applied upon return or cancellation. Returned items must be in perfect condition, unused, and in their original packaging. Returns not meeting these criteria will not be refunded. Order cancellations must be made within a 3-hour window from placement. Discounted items are non-refundable, and shipping fees will not be reimbursed. Hookahs and related products are non-refundable after usage due to hygienic considerations.
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