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The following terms & conditions apply to the use of this hookah shisha website and to all transactions conducted on this online site.
You must be 18 years or older to purchase hookah tobacco products on our website. Upon request you may be asked to provide verification of identity. We may also ask for verification before your order is processed and shipped to prevent fraud.
Orders made for the purchase of hookah shisha pipes & accessories may be processed only with valid major credit cards (Visa, MasterCard, American Express) & Paypal (Verification of age may be required upon request). International orders for shisha supplies must be paid via Paypal.
All orders are shipped with the proper materials in order for you to receive it in perfect condition. All orders are shipped 1-2 business days.
Although we do our best to ensure a smooth and hassle free order to your residing location, you are still responsible for any duties or customs fees. Our products are generally shipped using Canada Post domestically and then redirected to your country's main postal service. A tracking number will be provided to you (if you chose this option) once your item has shipped. Transit time varies to each country based on your postal service. To request the use of other shipping providers such as UPS, FEDEX or DHL please contact us using our " Contact Us" page.
If you are not satisfied with your order, you may return your order within 7 days of receiving your item on your own expense. Upon return, you will be charged a 15% restocking fee. Items returned must be in perfect condition, unused and in the packaging it came with. Any returns that do not meet the guide lines of the return policy will not be refunded. If you wish to cancel your order, orders must be cancelled within a 3 hour time-frame from order placement. Shipping fees will not be refunded. Hookahs are non-refundable after usage due to hygienic purposes.